Insurance & Claims
Our Warehouse staff and Carriers take the utmost care with your cargo, however the product is fragile and in many instances
it travels over great distances on multiple modes of transport which results in an increased risk of loss or damage.
Our insurance provides you peace of mind and covers your product up to a maximum valuation of Landed Cost plus
the cost of insurance and freight against transit and storage related losses.
Through our wholly owned subsidiary Axis ContainerWorld Insurance Inc. we offer All Risks Cargo insurance with zero deductible to cover your product whilst in our care (both transit and storage) in any of our facilities. Our certified claims department administrators will handle the complete process for you, including claim preparation, liaising with surveyors, claim submission and claim payment expediting. Throughout the entire process, our administrators will keep you informed on the exact status of your claim and answer any questions you may have.
Please also note, that every effort will be made to salvage and recondition as much damaged product as possible to mitigate loss.
Risk Management
We are committed to working with and supporting our customers to reduce the adverse impact of damages resulting from poor stowage,
unsuitable packaging for the mode of transportation used and manufacturer defects or supplier negligence. Our Quality Control and Claims department teams
will investigate all losses to determine root cause and in the event a damage or loss is not covered by insurance, we will endeavor to provide sufficient
documentary evidence to support our customers in recovering losses from the responsible party.
Some of the costs covered if loss or damages are the result of an insurable fortuity
- Cartons and repack
- Labels and relabeling
- Product cost (up to a maximum of Landed cost for unsalvageable)
- Outside Destruction costs
- Administration costs
- Surveyor fees
Please note that this insurance does not cover product/packaging defects, or damages resulting from an inherent vice of
the subject matter insured and as such pinhole damage (in the absence of an external fortuity) to cans is not an insurable loss under the terms
of this insurance whether occurring during transit or while in storage. Product packaging and the method of stowage used must be able to withstand
the normal stresses placed upon cargo during transit.
Insurance Coverage
This insurance covers "All Risks" of loss or damage to the subject-matter insured unless otherwise excluded.
Some key Exclusions (And this is not an exhaustive list):
In no case shall this insurance cover
- Loss, damage or expense attributable to wilful misconduct of the Assured
- Ordinary leakage, ordinary loss in weight or volume, or ordinary wear and tear of the subject matter insured
- Loss, damage or expense caused by insufficiency or unsuitability of packing or preparation of
the subject-matter insured to withstand the ordinary incidents of the insured transit where such packing or preparation is
carried out by the Assured or their employees or prior to the attachment of this insurance (for the purpose of these Clauses "packing"
shall be deemed to include stowage in a container and "employees" shall not include independent contractors)
Notwithstanding clause above, provided the Assured can demonstrate/document that they took reasonable steps to
ensure that the shippers were aware of the specific packing and/or shipping requirements relative to the products carried, loss or damage will be
covered. The terms of this clause shall not diminish the Insurer's right of recovery in subrogation against the shipper of the goods. Further more
the Assured shall not release the shipper from liability for insufficient or unsuitable packing or preparation of the subject-matter insured without
the prior written consent of Axis ContainerWorld
- Loss, damage or expense caused by inherent vice or nature of the subject-matter insured
- Loss, damage or expense caused by delay, even though the delay be caused by a risk insured against
- Loss, damage or expense caused by insolvency of financial default of the owners, managers, charterers
or operators of the vessel where, at the time of loading of the subject-matter insured on board the vessel, the Assured are aware, or
in the ordinary course of business should be aware, that such insolvency or financial default could prevent the normal prosecution of
the voyage. This exclusion shall not apply where the contract of insurance has been assigned to the party claiming hereunder who has
bought or agreed to buy the subject-matter insured in good faith under a binding contract
- Loss, damage or expense directly or indirectly caused by or arising from the use of any weapon
or device employing atomic or nuclear fission and/or fusion or other like reaction or radioactive force or matter
The above noted exclusions have been taken from the complete policy document to better help our customers appreciate
that our insurance does not cover absolutely any eventuality which causes damage to their goods. To understand the full scope of coverage and
the exclusions fully, they need to be read and considered in conjunction with the policy document in its entirety.
For further information regarding coverage, please contact one of our Claims team members who will be happy to assist you.
